Terms of service

Last updated: October 2, 2026

Discovery comes first

The first conversation is a free discovery call. Its purpose is to understand a company’s current workflow, a recent example, frequency, impact, tools, attempted fixes, and desired improvement. A discovery call does not create an implementation agreement or payment obligation.

The founding-client implementation

The advertised founding-client implementation is $300 one time. It covers one verified priority workflow and only the supporting pieces explicitly included in the written scope. Joel leads the setup with the client around the way the business already works.

Before work starts, the written scope defines the desired workflow improvement, success criterion, evaluation period, timeline, access, responsibilities, measurement, and exclusions. “Built with you” does not mean unlimited customization.

Risk reversal

If goodngrowth delivers the agreed implementation and it does not produce the agreed workflow improvement during the agreed evaluation period, the client pays $0 for the implementation. If the $300 implementation fee was collected in advance, it is refunded.

This applies to the goodngrowth implementation fee only. It does not cover third-party software charges, work outside the agreed scope, or a failure caused by missing access, information, or participation that the client agreed to provide.

Scope and exclusions

Potential components may include organizing customer inquiries, relevant customer/property/job context, job-status communication, follow-up, authorized messages, task ownership, completion feedback, review requests, deferred work, recurring service, reactivation, or an owner view. These are examples, not a promise that every component is available or included.

Unless the written scope explicitly says otherwise, the implementation does not replace all dispatch, field-service-management, CRM, accounting, or other business software. New integrations, additional workflows, ongoing support, major redesigns, unlimited development, data cleanup, and third-party usage charges are outside the advertised $300 scope.

Client responsibilities

The client is responsible for timely access, accurate information, approvals, lawful messaging authorization, participation in implementation and training, and use of the workflow during the evaluation period as agreed. Changes in access, responsibilities, or scope may require a written change to timing or price.

Third-party services

A scoped implementation may rely on third-party software. Those services may have separate charges, availability limits, and terms. goodngrowth is not responsible for a third-party outage or change outside its control, though it will communicate material effects on the agreed workflow.

No revenue or universal outcome promise

goodngrowth does not promise a particular revenue increase, recovered-job total, time saving, or result beyond the specific workflow improvement and risk-reversal terms agreed in writing.

After the initial implementation

The client and goodngrowth review the result against the written success criterion. Any ongoing support, additional workflow, or expansion is optional and must be separately agreed. No recurring price is included in this public offer.

Website use

Website examples are illustrative and are not live client deployments. Content may be updated as the offer develops. Do not misuse the site, attempt unauthorized access, or submit unlawful or sensitive third-party information through public forms.

Contact

Questions about these terms can be sent to joel@goodngrowth.agency or raised by phone at (908) 365-4214.